We recommend that our clients reserve a car ahead of time to guarantee a car at the desired pick up time. AAA Corporate Car & Limo will honor any reservation made online no less than 12 hours before the pick-up time. We can also provide you with a car at a short notice by phone upon availability. All reservations confirmed via email are guaranteed pick-ups, however we cannot guarantee you availability when you call with a short time notice.
If you do not see your driver at a certain pick up point, do not leave the spot before calling dispatch (must call # on your confirmation.) We will help you connect with your driver. If you leave without calling, you will be billed for the full price of the ride. If we do not hear from you, the driver will wait up to 15 minutes at regular pickups, and up to 30 / 60 minutes inside baggage claim area for airport pickups after the scheduled pickup time. Then the dispatcher will then try to reach you by calling you on your cell phone, your home phone, or your contact person’s phone all depending on the nature of the pickup, we will even call your name on the airport intercom paging system if we are unable to locate you for an airport pick up. If we do not get a response, we will then release the car and you will be billed for a No Show which will be the Full Price of the ride. If you authorize the waiting time, the driver will wait up to 2 hours. If we do not hear from you after that time frame, we will contact you again. If no contact is made you will get billed for the ride plus the waiting time. Therefore a “No Show” fee is equal to the trip cost plus applicable wait time fee and will be charged when the passenger fails to arrive at the designated location. If you cannot locate your Driver, Please call # on your confirmation to avoid a “No Show” fee.
AAA Corporate Car & Limo gives you 24 hours to cancel via email, or 2 hours by phone (must call # on your confirmation) to cancel the Sedan Reservation without any charges. If you cancel the car 2 hours or less before your schedule pick-up time you will be charged for the full price of the ride. We ask you inform us of any changes in your schedule in advance so we can avoid unnecessary charges.
For Stretch Limousines, and SUV:
AAA Corporate Car & Limo gives you 24 hours to cancel via email before the scheduled pick up time, or 5 hours by phone (must call # on your confirmation) to cancel the Limousine Reservation without any charges. After the 24 hour grace period and up to 5 hours before the scheduled pickup time you will be charged 50% of the price of the ride, The Vehicle Hourly Minimum (Most Cases 3 Hours). If you cancel the car after the 5 hour grace period or cancel on-location you will be charged for the full price of the ride. This rule does not apply to Proms and Weddings accommodations where in which case you will lose your initial deposit, if you cancel at any time. When you place a reservation you prevent us from accommodating other individuals that are in need for the same service you requested. Especially during the prom, wedding and busy holidays season.
*Please note that changing the pickup time is not considered a cancellation. Please be aware that you can change your pickup time anytime you want, without being charged any fees. The charge of the ride remains the same up to 1 Hour before the pick-up time for Sedan Reservations, and up to 4 Hours before the pick-up time for Limousine reservations. After which you will be charged for the applicable waiting time. You only get charged a Cancellation Fee when you cancel the car after the grace period.
Damages Resulting From Your Actions:
AAA Corporate Car & Limo will charge you (as a client) or (as a passenger) the cost of cleaning the vehicle as result of you or your authorized party getting sick in the vehicle. You also agree and acknowledge to pay all the related fees and charges to get the vehicle back to its normal working condition. You could always avoid this fee by asking the driver to pull over safely on the side, or in any service area so you can refresh yourself. You also agree to pay for all and any damages TO OUR VEHICLES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH YOU OR YOUR AUTHORIZED PARTY. REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER AAA Corporate Car & Limo WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE. Including but not limited to burned seats, any technical or mechanical failure to the equipment inside the vehicle, missing items, or any damages to the outside of the vehicle during you or your authorized associates.
Credit Card Transactions:
We only take an authorization on the card to guarantee funds availability, it will show as (Pending funds) if you check your credit card account statement on-line. The authorization amount is usually higher than the expected charges just in case if you decided to make some additional stops you did not inform us of or changed your destination. We will then only charge your card on the day of the ride after swiping the card in the vehicle and giving you a total of your charges. We request your credit card information (even when you choose to pay cash as payment option) so we can charge your card if you did not show up or cancelled after the above mentioned cancellation grace period. Passengers are obligated to ask the driver for a receipt before leaving the car.
For Corporate clients with established corporate accounts (Meeting the $200 a week minimum usage requirements), all charges of the invoice will be considered correct and due upon receipt. Unless we receive a written objection within 30 days from the invoice date in writing. Copies of the vouchers under dispute should be faxed, or emailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame, will be considered final and non-refundable.
For Individual accounts and personal profiles, all charges applied to the customer’s credit card will be considered correct, unless we receive a written objection within 30 days from the date of charge. Copies of the credit card statement, or credit card slips / vouchers should be faxed or emailed to us and the disputed charges should be indicated. All disputes initiated after the allowed time frame, will be considered final and non-refundable. All disputes should be forwarded to our billing department in writing and you are entitled not to pay the disputed amount until resolved. You may also be entitled to a refund upon our investigation of the disputed amount.
You agree to pay all legal counseling fees, litigation fees, legal fees, accounting fees, and expenses for all actions taken prior to, during and subsequent to the initiation of legal proceedings to collect payments due in case of non-payment
AAA Corporate Car & Limo can change the rate, and any of the services, charges, costs, fees and expenses at any time without prior notice.
For Corporate clients with established corporate accounts (Meeting the $200 a week minimum usage requirements), itemized invoices are being sent regularly on weekly or monthly bases. For Individual accounts and personal profiles, itemized invoices are sent only when requested.
Payment Due Date:
For Corporate clients with established corporate accounts, all payments should be received no later than 30 days from the invoice date. For Individual accounts and personal profiles, all payments should be received at the time of executing the ride. For credit card holders, the total charge will be charged to their credit card after completion of the reservation.
Point To Point Fare:
The prices are calculated based on mileage, and zones for sedan trips with in town, in the Greater Houston areas. Any other sedan trips not found in the database would be priced according to mileage, and/or drive time, dictated by one of our reservation specialist. Corporate accounts that meet the minimum usage requirements might eligible for special discounts depending on volume.
These are flat rates for trips to and from major and private airports in the Houston area. Prices are based on mileage and zones.
Packages of vehicles rented hourly regardless of the traveling distance. Certain hourly minimums and zones restrictions do apply.
A 30 minutes for domestic (45 minutes International) grace period is allowed following the reported flight arrival time for airport pick-ups. There is a 15 minute grace period granted for all other pick-ups. Waiting time will be charged at 15 minute increments after the grace period for sedans.
AAA Corporate Car & Limo monitors all domestic and international flights, billing starts after grace period allowed from the official time of arrival (ETA). For train station pick-ups, train schedules can’t be monitored. Therefore, billing begins at the scheduled pick-up time.
AAA Corporate Car & Limo charges $20.00 for stops made within the route of destination. Some restrictions and special cases may apply. Courtesy stops, such as briefly leaving the vehicle to pick up coffee, a newspaper or to mail a letter, usually do not incur extra charges. However, if longer stops or multiple stops are made you will be billed stops accordingly. Picking up additional passengers will also incur stop charges.
Meet & Greet:
AAA Corporate Car & Limo Meet and Greet Airport Service is offered at no charge. However parking and waiting time charges (if incurred) will be billed to your account or credit card. The driver will be instructed to meet the passenger by the baggage claim with a sign that has his or her last name on it, the driver will then escort the passenger to the designated vehicle location (Assisting with the luggage). This package comes with a complimentary 30 minutes free for domestic flights and 45 minutes free for international flights from the adjusted arrival time.
AAA Corporate Car & Limo does not apply any MANDATORY GRATUITIES nor any HIDDEN FEES to its clientele however a tip can be given separately to the driver upon the customer’s discretion, based on the level of service you receive. Tips can be given to the driver in cash or added to the invoice upon the customer’s discretion and satisfaction.
AAA Corporate Car & Limo recommends that parents provide their own BABY SEATS. We can assist with storage of the child seats, however there will be a storage fee, for this service.
Holiday surcharges may require minimum amount of hours regardless of destination, will be charged to all trips occurring on the following holidays:
New Year’s Day
AAA Corporate Car & Limo: Reserves the right to refuse service during severe weather, to insure the safety of our dedicated chauffeurs and clients